Fly winair

As a service to our valued customers we've provided a list of information you should know before you travel.

Check-in:

We recommend that you arrive at the airport to check in at a minimum of ninety (90) minutes prior to your scheduled time of departure. Check-in closes thirty (30) minutes before departure. WINAIR reserves the right to cancel the reservations of any passenger who does not check-in at least sixty minutes (60) prior to the scheduled or posted departure time of the flight.

Passengers who have checked-in for a flight and have received a boarding pass must present themselves at the departure gate and be ready to board their flight no later than thirty (30) minutes prior to departure. Passengers not in the boarding area by this specified time prior to scheduled departure are subject to seat cancellation.

Documentation

Traveling on the WINAIR network is considered International travel. All customers are required to present proof of identity such as a valid government issued photo ID and proof of citizenship such as a passport at the WINAIR check-in counter. Passengers must keep proper documentation on their person during travel. It is the passenger's responsibility to ensure that they have in their possession the correct documents needed for travel to any destination. Passengers must also be in possession of a copy of their itinerary as proof of their onward or return journey.

The free baggage allowance applicable to an adult passenger and children whose fare is at least 50% of the adult fare will be one piece at no more than 23 kilos or 50 pounds . Infants are allowed one piece at 10 kilo's of free baggage allowance.

Air Safety Regulations do not permit the carriage of cabin baggage within the passenger cabin unless its dimensions permit it to be stored under the passenger seat. Each adult or child passenger is permitted one standard piece of carry on luggage subject to a maximum weight of 3 kilos or 6 pounds . Maximum size, cabin baggage templates are available at some check-in desks.

In addition to the free baggage allowance a passenger may carry free of charge, any of the personal articles listed below:

Note: An infant carrying basket or bassinet will not be transported in the aircraft cabin unless the size of the basket or the bassinet will permit it being secured by a seat belt and a seat is reserved for the infant and a child's fare paid.
Cabin bags, briefcases, ladies vanity or cosmetic cases are not included in the free personal articles list. These items and others which do not visibly accord with the description of personal articles must be weighed and such weight included in the total baggage weight.

Excess / oversized / overweight baggage may be accommodated subject to space and the payment of the applicable charges. During certain peak times and for travel to/from certain markets excess baggage is not accepted under any circumstances. To avoid excess baggage charges all baggage must meet specified requirements. No item of checked baggage may exceed a weight of 23 kilos or 50 pounds or an overall dimension (L+W+H) of sixty two (62) inches.

Baggage in excess of the free allowance will be subject to an excess baggage charge.

No single item weighing more than seventy pounds will be accepted as checked baggage. Passengers are generally restricted to two pieces of checked baggage per person.

MUSICAL INSTRUMENTS

Musical instruments are not included in passengers free baggage allowance. Normal excess baggage charges apply to the total weight of the instruments and are accepted on a space available basis only.

GOLF EQUIPMENT

There is no special charge for golfing equipment. Golf bags are accepted as a part of a passenger's free baggage allowance.

BICYCLES

WINAIR accepts bicycles which are disassembled and properly packed for carriage. The weight is not included in the passenger's free baggage allowance and therefore bicycles are subject to a charge of USD50.00. Bicycles will only be accepted on a space available basis.
To ensure easy storage in the aircraft holds, the front wheels of the bicycle should be removed and attached to the frame; the pedals turned inwards, the saddle and handlebars lowered and placed in line with the frame (i.e. handlebars turned sideways) and the pressure released from the tires.

Extra pieces of baggage (that is pieces in excess of the above allowance) will be subject to excess baggage charges and will only be accepted on a space available (standby) basis. Perishable items will not be accepted as standby baggage.

Baggage taken on a standby basis will be accepted with the understanding that WINAIR is not liable for delays in the transportation of the baggage to its destination. Also WINAIR will not accept responsibility for the customs clearance and/or the ground transportation cost incurred by passengers for the collection of stand by baggage.

The following are the charges and fees to be applied to overweight, oversized and excess baggage.

Checked bags	50 lbs/23kg or less	51-70 lbs/23-32kg	Oversized

First checked bag	Free	$40.00	$60.00
Second bag	$25.00	$65.00	$85.00
Third-Ninth bag	$50.00	$90.00	$105.00

Checked bags	50 lbs/23kg or less	51-70 lbs/23-32kg	Oversized

First checked bag	Free	$40.00	$60.00
Second - Ninth bag	$60.00	$100.00	$120.00

DESCRIPTION

Overweight Bag Fee:
Will apply to all passengers whose single baggage weight is 51 to 70 pounds .

Oversized Bag Fee:
Any item of baggage exceeding the overall dimensions of 62 in or 157 cm . Must fit baggage hold door.

Extra Bag Fee:
Each item of baggage in excess of the one allowable piece.

All charges are calculated on a one-way basis and must be collected on check-in.

The following procedures will apply for all passengers traveling on code-share flights and or other interline partner airlines and the bags are checked to the final destination.

Checked bags	50 lbs/23kg or less	51-70 lbs/23-32kg	Oversized

First checked bag	Free	$40.00	$60.00
Second Bag	$60.00	$100.00	$120.00
Third - Ninth Bag	$100.00	$150.00	$200.00

Security Tips

Please be aware that both your checked baggage and carry-on baggage may be subjected to security screening. There are some items which are prohibited in carry on baggage and some items which are prohibited in checked baggage. Generally you are prohibited from carrying dangerous goods, restricted items such as flammable liquids, compressed gases, corrosive, magnetised or radioactive materials, toxic and infectious substances and sharp or other dangerous objects which could be used as weapons aboard the aircraft.

To avoid delays during the passenger screening process, we recommend that you place items such as jewellery, keys, cell phones etc. in your carry on baggage and not on your person. Pack appropriately to avoid inconvenience and delays at security check points.

Children/Minors

One child over seven days old and under twenty-four months of age not occupying a seat is carried at a fee of USD10.00 when included in the booking of the accompanying adult passenger.

Accompanying children ages 2 to 11 will be charged the applicable child fare for the flight.

UNACCOMPANIED MINORS

An unaccompanied minor will be charge the applicable child fare for the flight in addition to a service fee of USD25.00.

Children who are at least eight years of age and up to eleven years old are accepted for unaccompanied travel throughout the WINAIR network.
Unaccompanied children must hold confirmed reservations on their intended flight(s).

The unaccompanied child must be brought to the airport by the parent or guardian who must remain at the airport until fifteen (15) minutes after flight departure.

Pets and Service Animals

Pets are defined as dogs, cats and domestic birds. WINAIR will only accept pets for carriage in the aircraft checked baggage compartment. Prior notice of at least forty-eight hours must be given to WINAIR for the carriage of pets and confirmation must be received from Winair. Transportation of pets require import/export licenses and veterinary clearances.

Service animals trained to assist customers with mobility, visual and hearing disabilities may be accepted in the cabin at no charge. Medical documentation may be required stating that the passenger must have the animal with them. The service animal will occupy the floor space where the passenger sits and cannot obstruct an aisle or areas that must remain clear in case of an emergency evacuation.

Booking Changes

WINAIR fares are non-refundable. Passengers are allowed to change their reservations up to three hours before the scheduled departure time of their intended flight. Online changes can be made at a charge of USD25.00 per segment plus any difference in fare. Changes made by contacting WINAIR at reservations@fly-winair.com or by calling the WINAIR Call center at 1-866-466-0410 or 001-599-545-4237. Bookings that are cancelled at least three hours before the scheduled time of departure may qualify for some portion of credit. Application for a credit of the unused portion of a booking can be made by contacting us at reservations@fly-winair.com or by calling the WINAIR Call center at 1-866-466-0410 or 001-599-545-4237.