What are the baggage restrictions?
Checked baggage will be restricted to an absolute maximum of sixty four kilos (64 kgs.) or one hundred and forty pounds (140 lbs.) for any one passenger. Also any one piece of baggage weighing more than thirty two kilos (32 kgs.)/seventy pounds (70 lbs.) or exceeding overall dimensions (length plus width plus height) of sixty two inches (62 ins.) will not be accepted for carriage as checked baggage.
- Surfboards and Sailboards are not acceptable as baggage.
- Musical instruments are not included in passengers free baggage allowance and are accepted as excess baggage on a space available basis only.
- Bicycles are not included in passengers free baggage allowance and are accepted on a space available basis only at a special charge.
What is considered excess baggage?
All baggage over and above the free baggage allowance of twenty kilos (20 kgs.) or forty four pounds (44 lbs.) per adult/child passenger and excluding the items mentioned above as personal items will be charged for at the appropriate excess baggage rate.
What is my free baggage allowance?
Each adult/child passenger has a free baggage allowance of twenty kilos (20kgs) or forty four pounds (44lbs). This allowance includes the weight of cabin baggage (unchecked baggage).
How many bags am I allowed to carry on?
Each passenger is allowed one (1) carry-on bag which is subject to a maximum weight of 3 kilos or 6 pounds. In addition to the carry-on luggage, a customer may carry a handbag or pocketbook, overcoat or wrap, umbrella or walking stick, camera, binoculars and reading material for the flight.
How do I report a baggage mishandling situation?
Notice of missing, damage, or pilferage of checked baggage must be given to WINAIR at the airport immediately upon arrival.
Boarding Passes
Since we do not facilitate on-line check-in, at this time, it is not possible to print your boarding passes on-line. Boarding passes will be issued on check-in.
CASH/CHEQUES
Can I pay for my reservation with cash or cheques?
WINAIR accepts cash for payment at all WINAIR ticket counter or City office locations. Personal checks are not accepted
CHILDREN
Can I book a reservation with children on www.fly-winair.com ?
Yes: you can book a reservation for your child/children online.
Can I bring my child's car seat on board?
Approved infant seats are accepted in the cabin when an additional seat is purchased at a child's fare for the infant.
Note: Bassinets, infant seats and strollers may be accepted as checked baggage at no extra charge, and are not considered part of the customer's free baggage allowance.
CREDIT CARDS
Which credit cards are accepted by WINAIR as payment of my travel?
We accept American Express, Discover, MasterCard and Visa.
FARES
Why is the offered fare no longer available?
WINAIR flights are capacity controlled, which means as each flight sells, your fare may no longer be available. All fares are quoted as "currently" and are only guaranteed at the time of purchase. WINAIR offers a range of fares. All fares are subject to change until purchase.
INTERNATIONAL TRAVEL
What documentation is required when I travel?
Traveling on the WINAIR network is considered International travel. All customers are required to present proof of identity such as a valid government-issued photo ID and proof of citizenship such as a passport at the WINAIR check-in counter. Passengers must keep proper documentation on their person during travel. It is the passenger's responsibility to ensure that they have the correct documents needed for travel to any destination. Passenger's must also carry a copy of their itinerary as proof of their onward or return journey..
PETS
What type of pets do you allow?
WINAIR transports domestic pets only, such as dogs, cats and small domestic birds. Pets are transported in the cargo compartment only and require import/export licenses and veterinary clearances.
How much does it cost to travel with my pet?
Live animals are carried at a charge of US$25.00 per container.
What size carrier do I need for my pet?
Your pet's container/kennel must not exceed 26" length x 24" width x 36" height.
If I am traveling with a pet, can I book my reservation online?
The number of pets allowed in the cargo compartment is subject to space availability, therefore, you must contact WINAIR directly at reservations@fly-winair.com or the WINAIR call centre at 866-466-0410 to book your reservation when traveling with a pet.
REFUNDS
How do I obtain a refund?
WINAIR fares are non- refundable; however under certain conditions unused transportation may be converted to credit
RESERVATIONS
How many passengers can be booked on a reservation?
You may book up to nine (9) passengers on a reservation.
If I want to book more than nine (9) passengers, what do I do?
If you would like to book travel for ten (10) or more passengers traveling together as a group, please contact a WINAIR sales outlet, the WINAIR Call centre at 866-466-0410 or 001-599-545-4237 or your favorite travel agent.
How far in advance can I book a reservation online?
Our flight schedules are loaded 300 days out; therefore, you are able to book reservations online up to almost a year in advance.
How do I correct a misspelled name on my reservation?
Please contact us at reservations@fly-winair.com or call the WINAIR call centre at 866-466-0410 to correct the spelling of your name on your reservation.
When can I change my reservations online?
At present all online bookings must be changed by calling Winair Call Center at 1-866-466-0410 or by sending an e-mail at reservations@fly-winair.com
How much is it if I change my reservations?
You will be charged US$25.00 per segment per passenger plus any difference in fare when changing your reservation online
One of the passengers on my reservation cannot travel with me. How can I remove a passenger from my reservation?
Please contact reservations@fly-winair.com or call the WINAIR call centre at 866-466-0410 and an agent will be happy to assist you.
When can I cancel my reservation?
You may cancel your reservation up to three hours prior to the scheduled departure of your flight by contacting reservations@fly-winair.com or calling the WINAIR call centre at 866-466-0410 and an agent will be happy to assist you.
What happens when I cancel a reservation online?
When a reservations is cancelled at least three hours prior to the scheduled time of departure, you are able to apply for a credit of the unused transportation. through reservations@fly-winair.com or through our Call center at 866-466-0410. Credit can be redeemed for future travel that is booked and completed one (1) year from the date the original reservation was booked.
What happens if I do not cancel my reservation calling the WINAIR call centre?
If you do not cancel at least three hours prior to the scheduled departure time of your flight, do not show up for your flight, or do not board the aircraft for any reason, your reservation will be automatically cancelled and you will forfeit the value of your reservations. You are therefore advised to always change or cancel any reservation that you do not intend to use
SPECIAL SERVICE REQUESTS
Can a customer request any special service requests through www.fly-winair.com?
All special requests must be arranged by contacting WINAIR at reservations@fly-winair.com or by calling the WINAIR call center at 866-466-0410.
Is it safe for me to send my credit card and personal information through www.fly-winair.com?
WINAIR takes every practical precaution to protect your confidential information. When you book your reservation on www.fly-winair.com, we require you to use a Web browser that has security technology also known as encryption technology, to ensure that your credit card and personal information are safely transmitted via the Internet.
UNACCOMPANIED MINORS
Can I book a reservation online for my child that is traveling alone?
The requirement for additional documentation for the carriage of an unaccompanied minor does not make it possible for a reservation to be made on line
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